FAQ

How do I place an order?

In-stock ready-to-wear dresses are on Collections — add to cart and check out online. For studio visits in Prizren or sizing help, use Contact.

Do you ship internationally?

Yes. We ship worldwide. Costs and delivery times depend on your location; details are confirmed when you order. You’ll receive tracking when your order ships.

What is your return policy?

Ready-to-wear: contact us within 24 hours of delivery to request a return; items must be unworn with tags and original packaging where applicable. Custom or altered pieces are not returnable unless faulty. See Shipping & Returns.

How do I track my order?

Use Order Tracking with your order number and the email or phone from checkout. With an account, orders also appear under Account.

How does the Insolite process work?

We stock a focused ready-to-wear dress edit online — browse Collections, check sizes, and checkout. For studio visits in Prizren or fit advice, start on Contact or About.

What sizes do you offer?

Each dress lists the sizes we have in stock (EU numbers and/or S/M). The Sizing Guide uses EU dress standards 32–42 with a measurement chart; compare to the product page for the piece you want.

Can I visit in person?

Yes — our boutique is in Prizren. We recommend booking a private viewing or consultation. See Contact for directions.

How do I care for my Insolite piece?

Care notes come with each garment. We generally recommend professional cleaning for delicate and structured pieces. Store in a cool, dry place.

Do you offer alterations?

Ready-to-wear is sold as listed; we can advise on fit by email or appointment. Minor changes are usually done with a local tailor — contact us before ordering if you are unsure.